Clinical Services, Quality Assurance and Compliance Manager at Kenyatta University

Reporting to the Deputy Director Clinical Services, the Clinical Services Quality Assurance and Compliance Manager will plan, direct, coordinate and provide research in compliance to clinical ethics, regulations and standards among clinical services, clinical staff and their activities and advise on the same at KUTRRH.

• Make work plans and work schedules and allocate work to the other staff in the section of the hospital.
• Design or implement improvements in communication, monitoring, or enforcement of clinical compliance standards in the hospital.
• Review or modify existing clinical policies or operating guidelines to comply with changes to environmental standards or regulations in the hospital.
• Research and identify clinical ethics, regulations and standards compliance issues that require follow-up or investigation in the hospital.
• Maintain documentation of clinical ethics, regulations and standards compliance activities, such as clinical complaints received or investigation outcomes in the hospital.
• File appropriate clinical ethics, regulations and standards compliance reports with regulatory agencies within and without the hospital.
• Conduct or direct the internal investigation of clinical ethics, regulations and standards compliance issues in the hospital.
• Report violations of clinical ethics, regulations and standards compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required within and without the hospital.
• Serve as a confidential point of contact for clinical staff to communicate with management, seek clarification on issues or dilemmas, or report irregularities in the hospital.
• Ensure, organize and implement continuous training on compliance related topics, policies, or procedures among clinical ethics, regulations and standards compliance staff in the hospital.
• Discuss emerging clinical compliance issues with the management and clinical staff at the hospital.
• Monitor and evaluate clinical compliance systems to ensure their effectiveness and efficiency, prepare reports and disburse them accordingly in the hospital
• Verify that clinical software technology is in place to adequately provide oversight and monitoring in all required areas in the hospital.
• Supervise, mentor and guide junior clinical ethics, regulations and standards compliance staff and students in the unit of the hospital.

• Bachelors’ Degree in a Clinical Specialisation from a recognised institution,
• Masters’ Degree in Clinical Specialisation from a recognised institution, and
• Diploma in Total Quality Management or its equivalent from a recognised institution
• At least three years’ working experience as a Clinical Services Quality Assurance and Compliance Manager or its equivalent in a reputable hospital.
• Registration with the respective regulatory body if applicable
• Valid practice license if applicable
• Must have a course in life-saving if a clinician
• Computer literate
• Knowledge of relevant legislations
• Knowledge of professional standards
• Excellent research and reporting skills
• Knowledge of hospital operations systems
• Proven track record of research in ethics, regulations, standards and clinical compliance

• Communication skills
• Organizational skills
• Leadership skills
• Observation skills
• Analytical skills
• Team building skills
• Must pass the integrity test as required by Chapter 6 of the Constitution of Kenya