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  • Posted: Oct 25, 2016
    Deadline: Nov 4, 2016
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    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    Manager, Ecommerce & Online Payments

    Ref: 1809

     

    The Position: Reporting to the Head, Digital Financial Services and Mobile Payments, The job holder will be responsible for managing and growing our E-Commerce & Online payments channels. Managing the ecommerce Team, the role is responsible for setting short and long term objectives for the Channel and for driving annual online revenue growth to meet our financial plan.

     

    Key responsibilities will include partnership management, media and promotional management to ensure execution of online payments and ecommerce revenues.

     

     Customer adoption of web site ordering and use of web tools and site-related vendor management.

     

    Derives objectives and goals for all team members based on business objectives and the overall ecommerce strategy.

    Key Responsibilities:

     

    • Collaborate with marketing to develop content that drives online payments and e-commerce revenue including customer adoption
    • Oversee and drive ROI of online payments and ecommerce strategies to enhance customer experience and successfully attract and retain customers.
    • Able to supervise others to help develop objectives, set goals and model principles to grow consistently high performance levels to drive department and company success
    • Monitor developing ecommerce & online payments technology trends, evaluate business opportunities, recommend and execute new project initiatives.
    • Help develop and deliver regular reports on web site metrics and benchmarks to company leadership
    • Developing integrated marketing programs that include: SEO, email marketing, paid search, re-targeting and drip-campaign.
    • Leveraging available data and insights to develop merchandising, marketing, promotional, product optimization recommendations, loyalty, conversions and basket value.

     

    The Person:

    For the above position, the successful applicant should have the following:

     

    • A university Degree preferably in IT or a business related field
    • Possession of professional qualifications/post graduate degree will be an added advantage
    • Must have at least 3 years’ experience in marketing including at least 1 year’s management experience.
    • Previous experience of ecommerce B2B and/or B2C Marketing best practices
    • Demonstrated ability to manage web site analytics tools
    • Basic understanding of Web Design/Programming/Coding (UX/UI, HTML, CSS)
    • Strong understanding of ecommerce and online payments platforms, content management systems (CMS) and IT technology required
    • Ability to work efficiently under pressure and with tight deadlines
    • Intuitive, self-driven and open minded
    • Attention to detail
    • Strong business acumen and collaborative skills to liaise with cross functional teams in IT, marketing, sales and customer service.
    • Highly strategic thinker who is able to balance short term business plan with the long term vision needed to advance in the changing online industry.

    The above position is a demanding role which the Bank will provide a competitive package for the successful candidate

    Method of Application

    • The above position is a demanding role which the Bank will provide a competitive package for the successful candidate.
    • If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke To be considered your application must be received by Friday, 4th November, 2016 Only short listed candidates will be contacted.
    • NB: In the event that you are successful, we will require that you provide us with a Certificate of Good Conduct that is not more than 6months old.

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