Information Technology Officer at Give Directly

Role Overview: The Information Technology Officer (ITO) will support GiveDirectly operations by maintaining the computer systems and networks of the organisation.

• Configure and deploy new equipment, including laptops, smartphones and peripheral equipment;
• Install, troubleshoot, repair, update and maintain workstations and laptops and peripheral equipment;
• Install, maintain, and troubleshoot printers/copiers as well as manage toner requests;
• Setup and support audio/visual equipment for presentations and trainings on and off site;
• Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware;
• Recommend the procurement of, and if approved, help procure replacement or specialist components, fixtures or fittings
• Removal/disposal of non-functional equipment as approved by the Office Administrator;

• Take staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Install, maintain, troubleshoot, and update operating systems and user applications; recommend replacements as required;
• Proactively schedule software upgrades and patching;
• Make sure that all software on GiveDirectly equipment is licensed and keep record of licenses;
• Track license and support contracts to include notification of renewal timeframe to management;

• Ensure office internet is always running smoothly
• Test and evaluate new technology; provide support, including procedural documentation and relevant reports as necessary;

• Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning;
• Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids as directed by the Office Administrator;
• Work with ISP and other outside vendors to ensure dependable operations;
• Test new equipment and applications and provide recommendations as needed;

• Assess user IT capacity and suggest areas for training; create materials and presentations for trainings;
• Propose, and if approved, codify new policies for training, technical and ICT infrastructure and train new and current employees on the same;
• Assess user capacity and suggest trainings and areas in need of improvement;

• Assist the Field Manager with the development, testing and implementation of new survey elements or protocols.
• Responsible for Saturday Work polls and liaising with the HR Manager and Finance Manager to have that incorporated into payroll.
• Work with AFMs to collate all data related issues and work with Data Management team to get these solved.
• Produce enrollment and follow-up rosters for the field teams on agreed upon schedule
• Create monthly reports on GiveDirectly operations for government and compliance purposes

• Minimum of Diploma or Degree in a technical field.
• Technical aptitude and basic understanding of internet technologies and operating / hardware systems
• Demonstrated track record managing similar responsibilities at a competitive organization for minimum of one year.
• Fluency in English; excellent written and oral communication skills
• Strong interest in shaping the organization, including through revamping of current structures/processes
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
• Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel