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  • Posted: Oct 28, 2016
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are an advisory and training firm that partners with organisation’s to deliver tailored and bespoke solutions that address the people side of strategic and operational change. Our goal is to be East Africa’s leading people and change solution provider with global reach We are firm believers that its all about the people! People are pivotal ...
    Read more about this company


    Client Service Manager

    Key Responsibilities of the Manager


    • Establish and coordinate quality client base including programs management;
    • Scout and craft valuable partnerships with organizations with view of generating quality pipeline and a possibility of outsourcing identified services;
    • Maintain a quality assurance mechanism on the targeting, application and client admission process;
    • Identify and prioritize focus sectors/thematic areas where KCIC can drive impact at scale;
    • Nurture early stage enterprises through product development, customer acquisition and revenue generation support;
    • Maintain mentorship and networking through engaging experts, potential investors, and business contacts;
    • Offer relevant training, technical assistance (TA) and other facilities needed to scale start-ups;
    • Develop a relationship management strategy for exited/graduated clients;
    • Maintain existing and develop new investor networks;
    • Enhance client early stage growth, readiness and access to appropriate financing;
    • Lead in forums dealing with entrepreneurship and Clean tech customer follow-ups;
    • Assess skills gaps and planning competency levels that drive business
    • Mentor and coach other members of staff;
    • Prepare, organize and coordinate on-site client service review meetings; and
    • Guide Proper document processes and procedures as it relates to clients in order to ensure consistent delivery of services.

    Key Competencies of the Manager


    • Minimum of 6 years of relevant business experience;
    • Entrepreneurial mind-set/approach;
    • Commitment, drive and creativity;
    • Significant local knowledge and networks with a demonstrated ability to grasp and adapt to the Kenyan early-stage investing and entrepreneurial context;
    • Leadership skills and team player;
    • Good negotiation and presentation skills; and
    • Experience in providing client service support in the context of clean tech start-ups .

    Person specifications and Qualifications

    • Masters’ degree in business/entrepreneurship;
    • A relevant Bachelor’s degree from a recognized university; and
    • Training and exposure in clean tech

    Method of Application

    All correspondence, at this stage, should be via Cedar Consulting Ltd to the following email address: . Please indicate the Job Title as subject matter.

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