Client Service Manager at Cedar Consulting Ltd

Key Responsibilities of the Manager

• Establish and coordinate quality client base including programs management;
• Scout and craft valuable partnerships with organizations with view of generating quality pipeline and a possibility of outsourcing identified services;
• Maintain a quality assurance mechanism on the targeting, application and client admission process;
• Identify and prioritize focus sectors/thematic areas where KCIC can drive impact at scale;
• Nurture early stage enterprises through product development, customer acquisition and revenue generation support;
• Maintain mentorship and networking through engaging experts, potential investors, and business contacts;
• Offer relevant training, technical assistance (TA) and other facilities needed to scale start-ups;
• Develop a relationship management strategy for exited/graduated clients;
• Maintain existing and develop new investor networks;
• Enhance client early stage growth, readiness and access to appropriate financing;
• Lead in forums dealing with entrepreneurship and Clean tech customer follow-ups;
• Assess skills gaps and planning competency levels that drive business
• Mentor and coach other members of staff;
• Prepare, organize and coordinate on-site client service review meetings; and
• Guide Proper document processes and procedures as it relates to clients in order to ensure consistent delivery of services.

Key Competencies of the Manager

• Minimum of 6 years of relevant business experience;
• Entrepreneurial mind-set/approach;
• Commitment, drive and creativity;
• Significant local knowledge and networks with a demonstrated ability to grasp and adapt to the Kenyan early-stage investing and entrepreneurial context;
• Leadership skills and team player;
• Good negotiation and presentation skills; and
• Experience in providing client service support in the context of clean tech start-ups .

Person specifications and Qualifications

• Masters’ degree in business/entrepreneurship;
• A relevant Bachelor’s degree from a recognized university; and
• Training and exposure in clean tech