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  • Posted: Nov 2, 2016
    Deadline: Nov 16, 2016
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    The Central Depository & Settlement Corporation Limited (CDSC) is a limited liability Company approved by the Capital Markets Authority to establish and operate a system for the central handling of deliveries and settlement of securities in the Capital Markets in Kenya. CDSC is the quality provider of clearing and settlement services in the Kenya Capital...
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    ICT Support Officer

    Key Responsibilities

     

    • Implement help desk tools / solutions in line with user requirements and develop necessary measures to prevent frequently occurring outages.
    • Maintains incident /problem records, consolidate the same and prepare reports to support CDSC management in the decision making process.
    • Manage desktop and configuration and ensure that employees with necessary authority/requirement are provided access to certain in line with CDSC IT policies, procedures and standards.
    • Resolve end user issues related to hardware, network and communication systems and refer serious challenges/problems to superiors and obtain the necessary feedback on how to approach or solve critical issues.
    • Provide training to users for applications.
    • Initiate awareness on efficient and effective working ways for end users and on how end users can secure their systems.
    • Enforce end user security measures such as password policies and provide training and initiate awareness on the same.
    • ICT Procurement
    • Library Management

     

    Knowledge, Skills, Qualifications and Experience required for this Role

     

    • At least a bachelor’s degree in Information technology
    • At least 1-2 years relevant experience
    • Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate
    • ICT security and viral protection systems.
    • Knowledge of web design and Microsoft windows network administration

     

    Competencies required for this Role

     

    • Sound knowledge of wide variety of application systems
    • Ability to work with a diverse group of people
    • Strong interpersonal and communication skills
    • Good planning, organizational and analytical skills

    Method of Application

    Interested candidates who meet the requirements are invited to send their covering letter& CV by email to recruitment@cdsckenya.com, with the job title on the subject line.
    Closing date: 16th November 2016

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