Centre Supervisor/Quality Assurance at Janta Kenya

Responsibilities for the Centre Supervisor/Quality Assurance Job

Centre Supervisor

• Sourcing products and destinations to meet consumer demands.
• Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
• Dealing with customer enquiries and aiming to meet their expectations.
• Constantly motivating the sales team to hit their targets and ensure company profitability.
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
• Meeting company directors who advise on strategy and finding out about any local issues and future trends.

Quality Assurance

• Perform/oversee/coordinate quality inspections, and product temperature checks, for all products arriving to the port.
• Help to generate and distribute quality reports in a timely and accurate manner.
• Maintain open communication with all managers, corporate quality Assurance, and sales department to ensure that finished product quality processes are maintained at all times.
• Assist with the implementation and review of quality assurance procedures

Centre Supervisor/Quality Assurance Job Qualifications

• University Degree from a recognized institution.
• 2-3 years of experience in the same role.
• Sound understanding of the online travel business.
• Manages time effectively to meet agreed deadlines, integrity, respects confidentiality and is trustworthy.
• He/she must be a dynamic communicator, must have excellent written skills, and be a client-focused individual.