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Amanbo.com is a business platform for Africa & China wholesale trade. We promise that you will save 5%-10% purchasing cost from Amanbo.com.
As a receptionist you will be the first point of contact for the company and you will provide administrative support across the organization. You will handle the flow of people through the business and ensure that all administration tasks are completed accurately and delivered with high quality and in a timely manner.
Responsibilities
.Serve visitors by greeting, welcoming, directing and announcing them appropriately .Answer, screen and forward any incoming phone calls while providing basic information when needed.
.Receive and sort daily mail/deliveries/couriers.
.Responding toc.
.Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges.)
.Update appointment calendars and schedule meetings/appointments.
.Attracts potential customers by answering product and service questions; suggesting information about other products and services.
.Opens customer accounts by recording account information.
.Maintains customer records by updating account information.
.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
.Maintains financial accounts by processing customer adjustments.
.Recommends potential products or services to management by collecting customer information and analyzing customer needs.
.Prepares product or service reports by collecting and analyzing customer information.
.Contributes to team effort by accomplishing related results as needed.
.Perform other clerical duties such as filing, photocopying, collating, faxing etc.
Requirements:
.Proven minimum 3yrs working experience in similar roles .Proficient with Microsoft Office , Power point excel e.t.c .Professional appearance.
.Solid communication skills both written and verbal.
.Ability to be resourceful and proactive in dealing with issues that may arise.
.Ability to organize, multitask, priorities and work under pressure.
.Diploma/ degree in business administration.
.Below 35years.
.Information about E-commerce business.
.Previous experience of Customer care services/secretarial /will be added. advantage
Key Competencies
.Interpersonal skills.
.Communication skills - verbal and written.
.Listening skills.
.Problem analysis and problem-solving.
.Attention to detail and accuracy.
.Data collection and ordering.
.Customer service orientation.
.Adaptability.
.Initiative.
.Stress tolerance.
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