Director, Complaints Management And Legal Services at Independent Policing Oversight Authority (IPOA)

IPOA/HR/13/2016;
IPOA GRADE 2
Consolidated Salary Kes.320,000-470,000

The Director will be responsible to the Chief Executive Officer in coordinating and managing complaints and legal issues.

Complaints Management & Legal Services Job Specific Duties and Responsibilities

• Providing guidance in development and implementation of strategies, policies, plans, standards and procedures pertaining to complaints and legal services as per the Authorities strategic plan;
• Overseeing intake of all complaints and notifications;
• Developing and managing the complaints database;
• Leading and participating in major and complex legal assignments and projects;
• Supervising all mediation and alternative dispute resolutions;
• Ensuring authority is adequately represented in legal, civil and criminal court proceedings;
• Leading discussions and explanations of complex legal concepts and development processes, risks and opportunities with senior management, authority’s committees, stakeholders and/or partners;
• Overall responsibility of liaising with external agencies on all legal matters affecting the Authority;
• Organizing and maintaining data used to develop policy recommendations and reports and act as the
• Authority’s central reference resource on the same;
• Supervising, appraising, training and developing staff in the directorate; and
• Prepare statutory performance and annual reports.

Profile

• Must be a citizen of Kenya.
• Meets the requirements of Chapter six of the Constitution of Kenya.

Required Functional Skills for the Complaints Management & Legal Services Job

• Served for a minimum period of three (3) years in the grade of either Head, Complaints/Legal or for a period of fifteen (15) years in Complaints and Legal services, five (5) of which must have been in a senior management level in the Public Service or Private Sector;
• A Bachelor’s degree in Law or equivalent qualifications from a recognized institution;
• A Master’s degree in any of the following disciplines:-Law, Business Administration, Public Policy development or equivalent qualifications from a recognized institution;
• Post graduate diploma in legal studies;
• Registered as an Advocate of the High Court of Kenya;
• Certificate in computer application skills;
• Demonstrated professional competence, integrity and capability in work performance; and
• Demonstrate experience in result based strategic planning, monitoring and evaluation as well as financial management skills; Certificate in either Corporate Governance or Strategic Leadership Programme lasting not less than (3) weeks from a recognized institution will be an added advantage.

Required Behavioural Skills

• A candidate must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;
• Strong managerial skills, including motivating, developing, coaching and leading teams;
• Demonstrate high ethical standards;

All applicants must attach clearance from the following bodies:

• Kenya Revenue Authority (KRA);
• Ethics and Anti-Corruption Commission (EACC);
• Higher Education Loans Board (HELB);
• Directorate of Criminal Investigations (DCI); and
• Credit Reference Bureau (CRB)