IT Service Engineer at Armada Human Capital

Job Objective

Provide 1st and 2nd level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide technical support according to established procedures.

Be the primary point of contact to the business unit’s internal and external customers. Activities include maintaining servers and applications; test, release, and deploy applications; provide assistance to other Field Operations Technicians; and answer technical questions.

Primary Responsibilities

• Provide the first-level support for technical issues
• Ensure the resolution of incidents within specific time constraints
• Perform user management and routine system administration tasks
• Manage and maintain servers and data center equipment
• Respond to requests of other technical teams
• Troubleshoot and resolve IT infrastructure, client and server software, and data issues
• Coordinate service activities with other Field Operations Technicians, dispatch preventive and corrective maintenance
• Maintain a test environment
• Perform monitoring activities
• Test all new releases and upgrades
• Install, configure, optimize & maintain production systems, applications, and servers
• Maintain accurate and updated documentation; record all changes to production environment
• Work with other support teams to improve systems and applications
• Identify situations requiring urgent attention and escalate as appropriate
• Track problems and change requests
• Work outside business hours and availability for on call support depending on business requirements
• Coordinate deployments with other Field Operations Technicians and other teams
• Troubleshoot performance issues
• Mentor and train Field Operations Technicians and other staff onsite and remotely
• Contribute to process improvement initiatives
• Ensure that all our policies including those concerning Health, Safety and Environmental protection are respected, and implement or propose improvements in such practices.

Key Requirements

Basic education and training:

• College degree or technical training in a relevant field, or equivalent combination of training, and/or experience

Professional Experience

• Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment

Knowledge, Skills

• Language skills: Fluent in English and local language, good written and verbal communication

Mandatory

SPECIFIC KNOWLEDGE LINED TO THE JOB:

• Ability to diagnose and analyze application server logs
• Linux shell scripting and systems administration experience
• Knowledge of TCP/IP networks and troubleshooting experience with related protocols
• Experience with Microsoft office tools (Excel / Word)
• Experience with vsphere (Install, Configure, Manage )
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access, Vi
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
• Experience in managing and troubleshooting Users and their workstation on Microsoft OS (Win XP and Windows 7)

Knowledge In One Or More Of The Following Fields a Plus

• JBoss/WildFly administration
• Build SQL queries and create reports
• Oracle, MySQL support
• Shell scripting: unix / cygwin, Powershell, VBS
• Application packaging, deployment and support
• LAN/WAN administration
• Monitoring tools
• Configuration management tools
• User provisioning systems and applications
• ITIL / ISO 20000 processes
• VOIP and IP Phone administration and support
• Microsoft Server administration

Personal Qualities Required

• Excellent interpersonal skills, innovative and good influencing skills
• Team oriented
• Ability to work under pressure
• Demonstrated ownership of responsibilities
• Customer oriented attitude
• Focus on quality and results
• Good written and verbal communication
• Self-motivation