Customer Service at CIC Insurance

Responsibilities for the Customer Service Jobs

• Check compliance of agents with IRA regulations;
• Confirm compliance of the necessary regulatory business licenses;
• Provide input for the branch reports;
• Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
• Receive, stamp, scan, index and distribute mail within and outside the Branch;
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels
• Handle customer service issues in underwriting and claims;
• Escalate Customer queries to the relevant job role if necessary;
• Maintain professional ambience within the office premises;
• Promote the organization’s customer service charter;
• Generate quotations in consultation with the Branch Underwriter and Branch Manager;
• Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
• Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public;
• Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.) and
• Participate in premium collection and renewal follow up for the branch.

Qualifications for the Customer Service Job

• Diploma in relevant field / Relevant technical training certificate / part qualification in relevant professional field
• Bachelor Degree is an added advantage.
• Professional Qualification
• Up to two (2) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Excellent customer care skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors