Operations Manager at Jubilee Insurance

Operations Manager Job Responsibilities

• Coordinate proper management of Excesses by way of advise to providers to reduce excesses and collection of the incurred excesses through the intermediaries and from the direct clients
• Supervision of the monthly excesses collection and reporting in line with the set targets.
• Supervision of the Provider reconciliation team and ensure closing of reconciliations
• Coordinate the production of the monthly reconciliation reports for management
• Ensuring that payments to providers and other clients are timely
• Meeting providers to resolve reconciliation disputes
• Manage and oversee smooth running of the document management section which includes monitoring the output of staff and optimal utilization of the scanning equipment. This shall include queue management of scanned data
• Conducting team reviews, submitting progress reports of the team to the HOD and conducting appraisals
• Corrects problems by coordinating and resolving information; and identifying systems and procedures problems
• Researching new technologies and alternative methods of efficiency

Qualifications for the Operations Manager Job

• Graduate in business related degree (marketing, commerce, insurance, economics)
• At least 5 years relevant experience.
• CPA-K
• Proficient in the use of Microsoft office suite and packages
• Professional insurance certificates/ diplomas/ advanced diploma
• People management skills both of internal and external partners
• Team player
• Presentation skills.