Operations Supervisor at HRBP Solutions

Responsibilities for the Operations Supervisor Job

Operational Excellence Management

• Reviewing the operation and identifying and implementing continuous improvement solutions and initiatives to drive efficiency, increase value and quality, minimize cost/waste/duplication etc
• Developing and implementing Service Excellence processes and procedures to increase customer satisfaction and reduce complaints from the client or her distributors and transporters etc
• Monitoring, assessing and developing relevant OPEX Scorecards to drive business performance in accordance to set budgets and targets.

KPI and Reporting Management

• Assisting management to develop Job profiles, Job descriptions, KPIs and Reports and communicating the same throughout the Operation.
• Liaising with the Operational teams to meet or exceed existing KPIs by identifying the key drivers and providing strong guidance and direction to achieve the best result.
• Developing and implementing daily, weekly and monthly reports and presentations to provide operational visibility aimed at decision making.
• Assessing existing KPIs and Reports and enhancing them to improve business performance.

Controls, Compliance & Ethics Management

• Championing the CCE agenda on site by ensuring strict adherence to SOPs, Code of Business Conduct, company Policies, Government & Regulatory Authorities.
• Periodically reviewing operations processes to identify risks, close gaps, update procedures and policy manuals, share best practices etc
• Working closely with Management and the Operations teams to identify, train and develop CCE champions in all categories.

People Management

• Building effective relationships, influencing and motivating the Operations teams to own and commit to the achievement of Operational excellence.
• Managing the development and effective implementation of Change Management, Cultural shifts, Communication processes, Training programs etc
• Working closely with HR in developing Talent Management processes.

Qualifications for the Operations Supervisor Job

• At least 3 years’ experience in any of the following fields :
• External/Internal Audit
• Supply Chain/Operations/Inventory Management
• Risk/Governance/Compliance Management
• Understanding of generally accepted Supply Chain, Inventory Management and Auditing SOPs and KPIs.
• Working knowledge of SAP is an added advantage.
• Experience with continuous improvement methodologies like Six Sigma, Lean, Kaizen is an added advantage.

Key Skills and Abilities

• Ability to think analytically and critically with a good business acumen
• Attention to detail and accuracy
• Great verbal and written communication with excellent Excel analytical and PowerPoint presentation skills
• Ability to train, develop and influence others