Customer Care Officer / Telesales at Wanda Organic Limited (WOL)

Responsible for

Customer support in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.

Customer Care Officer / Telesales Job Key Tasks

• Sales – Promote all products and services to increase the average spend per customers.
• Good Agriculture Practices Promotion (GAP) – follow up with farmers to build their agronomic capacity.
• Customer Retention – Ensure that new customers return for additional purchases by following up and ensuring customers satisfaction.
• Customer Complaints Management – Document and champion resolution of any customer complaints.
• Enquiries Management – Answer any questions the farmers have.
• Marketing Support – Support marketing campaigns and research.

Key Performance Measures

• Monthly sales targets
• Customer engagement
• Adherence to processes and policies.
• Teamwork (peer to peer assessment)

Knowledge, Experience and Qualifications Required for the Customer Care Officer / Telesales Job

• Diploma in business administration, Communication, Public Relations, or Marketing
• Minimum of 2 years customer service experience in a sales driven customer service organization
• Experience in sales and marketing is a MUST.
• Able to speak one of the local languages fluently: Kikuyu, Kamba, Luo, Kimeru, Luhya, Kalenjin, and Kiswahili

Personal skills and attributes required

• Customer Oriented
• Excellent Communication Skills
• Conflict Resolution
• Problem Solving