Unit Interns at 4G Capital

Responsibilities

• Work in pairs with Loan Officers and Collections Officers
• Support and maintain an excellent work environment to achieve demanding targets
• Deliver first rate customer service
• Build excellent relationships with customer-partners and opinion leaders in catchment area
• Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
• Sales and marketing of our products
• Assist in contacting debtors to receive payment
• Assist in following up on defaulters to recover payments
• Carry out customer education and maintain relationships
• Assist in renegotiating payment schedules
• Assist in spoof calling

Requirements

• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing
• Experience in a related field will be an added advantage
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage

Key Competencies

Customer Handling

• Sales and Business Development
• Enforcement of contract and repayment obligations

Administrative Support

• General support to all tasks
• Communications
• Small Branch Operations
• Information Collection

Personal Attributes

• Integrity and ability to work in consumer finance
• High Motivation
• Self starter-functional problem solver
• Process discipline- Ability to follow SOPs