Systems Engineer at WTS Energy

Job Purpose/Summary: 

The Systems Engineer will be responsible for the operation and maintenance of the company's systems. These include provisioning systems, Domain Name Systems(DNS), DHCP management systems, authentication systems, monitoring systems etc. The Systems Engineer will ensure that systems Key Performance Indicators (KPIs) and metrics are measured and met at all times.

Key Roles:

• Develop or adapt existing software for use in various systems and products within the business using java and other open-source scripting tools like UNIX/Linux shell scripting and php. 
• Installation, configuration, customization and administer UNIX/Linux based e-Mail servers, DNS, Database servers, authentication systems and network monitoring systems. 
• Operations, maintenance, upgrades and administration of the subscriber management and billing systems; mail systems; monitoring systems; DNS systems; and authentication systems used to control access to various systems. 
• Operations and maintenance of the back end provisioning systems for the Hai network 
• Planning and implementation of systems upgrades to keep up with technological advancements/enhancements 
• Building web applications for internal company use 
• Management of Virtual Infrastructure and applications 
• Responsible for ensuring backup systems are in place and working (includes design, implementation and testing of backup system and data integrity) 
• Creation, operations and maintenance of monitoring systems, to ensure prompt and factual reporting of network and systems KPIs and metrics 
• Systems capacity and licensing analysis, planning and growth to meet current and future demands 
• Responsible for systems security and integrity 
• Generation and analysis of reports from the various monitoring systems 
• Documentation of the core data, wireless and voice infrastructure 
• Development and documentation of Systems disaster recovery plan; process documentation and periodic testing per available system 
• Detection of network and systems security breaches and prevention of their recurrence 
• Proactive monitoring of network and systems vital parameters 
• Research, development and implementation of new systems technologies 
• Training on systems architecture and monitoring systems 
• Any other duties as may be assigned from time to time 
• Systems management includes, o GPON Back-end (Alcatel AMS) o Wireless Back-end (SGS for Ruckus and Uriel) o Billing Back end (Promelec) o ECI/Nokia-Alcatel NMS o Sandvine

Key Performance Indicators:

• 100% uptime on all systems within the company's core production network. 
• Adherence to laid out processes and procedures. 
• Delivery of projects within agreed timelines. 
• Ensure that NOC is provided with relevant tools to timely monitor all systems 
• Systems security reports are available and any breaches are identified and fixed permanently 
• Documentation of the core data and voice infrastructure is available 
• Systems availability, performance KPIs are met 
• Meeting set schedules as per work plans  
• Carrying out quarterly system audits, providing reports and implementation of recommendations within agreed timelines 
• Readily accessible disaster recovery plans and testing as per schedules of all systems  
• Regular training of NOC and customer services teams on their systems topic of interest 
• Regular systems capacity and licenses reports, implementation of recommendations thereof