ICT Assistant at HRBP Solutions

ICT Assistant Job Responsibilities

• This positions will provide 1st and 2nd level support to users across the organization covering all Locations
• To provide technical support and advice as required across the Organization for staff.
• To adopt a proactive approach and responsibility in providing ICT support, advice and one to One training to staff.
• To install, maintain, upgrade and repair a wide range of ICT equipment.
• Rectify problems relating to the malfunction of ICT equipment including software.
• Respond to ICT Support requests in a timely fashion to ensure minimum disruption to operations at all times.
• Assist with the administration of the telephone system.
• Install and upgrade both systems and application software as required adhering to all Licensing regulations.
• To maintain an inventory of computer hardware and software (including licenses).
• Perform preventive maintenance duties on items of ICT hardware, including the cleaning of Equipment.
• Maintain and help develop the Organization’s network.
• To provide support for the Organization information management system and associated software.
• Report any suspected security breaches to the ICT Manager
• To monitor and maintain general ICT consumable stock to ensure adequate supplies are available in a timely and cost effective manner ensuring Best Value at all times.
• Follow Organization backup, virus protection and security procedures. Note risks to ICT systems and suggest precautions to the ICT Manager.
• To monitor and keep a log of all breakdowns and alterations to the network.
• Record accurately and priorities support requests, outcomes and time taken in the Helpdesk Software.
• Create user accounts for staff/students to access the Organization network including other specific/departmental software used in Organization.

Qualifications for the ICT Assistant Job

• Degree/ Diploma in I.T
• 3 years’ experience in ICT