Office Assistant I at FHI360 NGO

Job Summary / Responsibilities

To provide basic support to LINKAGES Project staff in maintaining the office: including general cleaning, handling mail and receptionist services at the switchboard, maintaining orderly appearance and functioning of the reception and common areas. Provides general staff support as needed.

• Prepare coffee, tea or other refreshments to staff and meetings and ensuring the meeting room is cleared thereafter.
• In charge of making sure the printing/documentation/photocopying area is well organized and mail in the pigeon holes is well organized.
• Monitors and ensures adequate cleaning of kitchens and washroom supplies.
• Ensuring cleanliness of the offices, dusting of all computers and telephone heads.
• Checks to see that all windows are closed rightly.
• Ensure that all general public areas are neat and clean.
• Handles pick-up and delivery of items for the office as required.
• Assist in sending faxes and maintaining the fax machine, notifying the Administrative Assistant when service and supplies are required.
• Assist in operating switchboard, directing incoming and outgoing calls as required by caller, determines the nature of the call and decides on appropriate routing.
• Assist in receiving and screening all incoming visitors in accordance with FHI 360’s security procedures to identify them and determine the nature of their visit. Keeps a log of all visitors showing their name, time of arrival, who they visited and time of departure.
• Responds to general inquiries regarding LINKAGES Project.
• Performs any other duties as assigned by the Administrative Assistant.

Qualifications

REQUIREMENTS: KNOWLEDGE, SKILLS AND ABILITIES

• Clear speaking voice, neat and pleasant appearance.
• Good understanding of basic grammar.
• Ability to deal congenially and effectively with people, both in person and over the phone.
• Ability to be consistently organized, diplomatic and conscientious.
• Able to handle multiple tasks efficiently.
• Able to report to work and maintain time schedule and work extra hours as needed.
• Willing to learn, use and maintain office machines and assume responsibilities as skill increase.
• Willingness and interest in supporting LINKAGES programs and goals.
• Ability to perform all duties and responsibilities in a timely manner with minimal supervision.

Minimum Requirements Standards

• Secondary school ‘O’ level graduate or equivalent years of relevant experience; plus a minimum of three years working with a public or private organization as a receptionist.
• Experience with switchboard equipment will be an added advantage.
• Must have a valid certificate of good conduct valid within the year.
• Prefer experience with medium-to-large sized international organization.
• Experience must reflect knowledge, skills and abilities listed above.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

We offer competitive compensation and an outstanding benefit package. Please click here to visit FHI 360's Career Center for a list of all open positions.

FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.