Credit Control Supervisor at Corporate Staffing

Credit Control Supervisor Job Duties & Key Responsibilities

• Drive debt collection from key accounts portfolio allocated to you
• Monitor the internal cash tracker system to ensure prompt updates are done by the team on daily basis
• Facilitate recording of received cheque payments and advise Accountant for appropriate allocation
• Review and monitor the Credit Controllers’ performance on monthly basis or as regularly as maybe needed for performance to remain on track
• Offer necessary guidance and support to Credit Controllers to complement efforts towards meeting collection targets
• Handle all account escalation queries in line with internal escalation process
• Liaise as needed with contracted debt collectors and offer required guidance and monitoring
• Monitor accounts at legal escalation level alongside the Manager for appropriate follow up and action
• Monitor all portfolio accounts to mitigate against debt roll over into longer debt categories, and ensure efforts are put to retain all debt under 0-180 category
• Monitor compliance and guide Credit Controllers accordingly
• Enforce credit policy and assure adherence to accepted standards
• Proactively drive improvements in business processes and procedures, e.g. invoicing, follow up, and query/dispute management
• Spearhead escalations and ensure prompt stop service on inactive accounts
• Improve company cash cycle and enhance cash conversion as per KPIs

Skills & Qualifications for the Credit Control Supervisor Job

• Bachelors degree in B.Com (Accounting option)
• Professional diploma course in Credit Management (Certified Credit Professional K is preferred) CPA K will also be considered
• Minimum 3 years’ experience in credit management, debt collection, and business risk management gained from the service industry
• Good customer and negotiation skills
• Good communication skills
• Effective hands-on team supervisor able to lead a team of not less than 5 staff
• Result oriented, energetic go getter ready to face new challenges
• Ability to lead physical visits of defaulting customers and ultimate conversion