ICT Manager at Human Asset Consultants

Reporting to the CEO, this position is responsible for leading and directing the Information Technology function of the Organization. The successful candidate will provide the Organization with relevant modern and enhanced Information Technology to leverage its business and operations.

Managerial Responsibilities

1. Provide strategic direction in the management of the IT function.
2. Provide sound leadership to the staff in the department.
3. Prepare comprehensive annual budgets for approval.
4. Ensure compliance with approved budgets including prudent and timely spending.
5. Ensure effective staff supervision.
6. Ensure timely reporting of department performance.
7. Ensure sound systems, policies and procedure for effective functioning of the department are in place.
8. Ensure the highest standards of operational efficiency and quality of customer (user) service.

Core Responsibilities

1. Study and define the IT needs of the Organization in line with the strategic plan.
2. Develop and ensure implementation of an IT strategy for the Organization.
3. Develop and lead the implementation and continuous review of an IT policy for the Organization.
4. Develop IT risk management and mitigations procedures.
5. Define policies, practices, and standards that govern security functions associated with information technology systems, networks, applications, voice and data communications, computing services within the Organization – including employee, vendor and customer use and access to information assets.
6. Lead the design and implementation of an Enterprise IT System to support the realization of the strategic plan and modernization of the Organization’s operations and service delivery.
7. Develop effective disaster recovery policies and standards; coordinate the development of implementation plans and procedures to ensure that business-critical services are recovered in the event of a declared disaster, and provide direction and in-house consulting in these areas.
8. Develop a reliable backup and business continuity system of critical data and information relatively to the defined risks.
9. Develop and ensure security standards, procedures, and guidelines for multiple IT platforms to assure adequate protection of information assets.
10. Develop and manage efficient user-support frameworks.
11. Oversee the management of IT security across the Organization and ensure the Organization’s system and data are adequately secured.
12. Ensure the adequacy and allocation of IT resources in terms of funding, personnel, equipment and service levels.
13. Coordinate priorities between the IT department and user departments; and review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
14. Ensure all departmental activities and initiatives are compliant with relevant laws and regulations.
15. Ensure IT projects are completed within budget and on time.
16. Ensure availability, reliability and effectiveness of the IT systems and services.
17. Lead the development and management of a sound preventative maintenance framework for computer hardware and software.
18. Lead the development of a sound, secure and adequate network for the Organization’s IT systems considering current and planned offices and branches.
19. Ensure update of the Organization’s website and social media platforms.
20. Implement the management practices of assessing risk tolerance, implementing and overseeing appropriate security processes and fostering a security-aware culture.
21. Carry out periodic computer training needs analysis and oversee delivery of relevant training programs to address identified user needs.
22. Continuous professional development to keep up with current industry trends.
23. Prepare and submit timely reports and information for decision making.
24. Any other duties as may be assigned

Qualifications & Experience

1. Bachelor’s degree in ICT or Computer Science
2. Certified training in either Programming, System Development/ Administration, Networking, Project management, IT security, CISA, ITIL
3. At least 6 years relevant working experience 3 of which should be at a senior level

Essential competencies

1. Excellent communication skills with ability to prepare and present concise oral and written reports
2. Excellent planning and organizational skills
3. Good interpersonal relations
4. Analytical skills
5. Leadership skills

Essential Personal Attributes

1. Team player
2. Integrity and confidentiality
3. ICT savvy
4. Creative and innovative
5. Ability to work independently