Operations Trainer/Coach at Multichoice Kenya

Reporting to the Quality Assurance and Workforce Manager, the incumbent will be responsible for helping employees cultivate their skills and knowledge to meet organizational needs. He/ She will provide complete training to share expertise in ways that motivate others.

Key Outputs (Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy)

Operations Trainer/Coach Job Responsibilities

• Design, compile and update training material, gathering inputs from all relevant stakeholders
• Design assessments for training programmes
• Prepare training facilities and deliver training programs
• Design and manage online learning material and assessments
• Deliver feedback to managers and supervisors
• Compile and manage training administration, schedule and training reports
• Evaluate and assess training
• Coach delegates
• Develop a training plan for Operational projects
• Manage and implement projects
• Conduct Quality Assurance at the various touch points
• Develop, recommend, manage & maintain training quality standards
• Support and maintain the training data base
• Provide contingency support for Contact Center in times of crises

Qualifications for the Operations Trainer/Coach Job

• Bachelor’s degree in a Business Course
• At least 2 years working experience in Training.
• A professional HR qualification will be an added advantage
• Strong leadership and team building skills
• Excellent interpersonal, verbal, and written communication skills
• Self-starter while meeting tight deadlines