Data Account Manager at Telkom Kenya

He/she will oversee the conceptualisation, planning, development and implementation of Account Management within Carrier Services activity.

Duties for the Data Account Manager Job

• Engage with customers at the Executive level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards the expansion of Orange services
• Develop multi-level and multi-functional relationships (Wholesale & Carrier services, CEO, CFO, CIO, and other Business Unit Leaders) to drive data solutions that provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus.
• Understand the customer’s business and interco strategy; map these requirements to industry trends, as well as with existing customer requirements where Telkom Kenya Carriers solutions will help to provide value.
• Participate in the establishment and running of regional POPs to meet Telkom Kenya’s strategic and growth requirements in those countries
• Responsible for overall account management, account development, relationship and sales development. Working with the expanded team provides overall account strategy and direction
• Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction with the authority of representation across organizational and departmental boundaries
• Ensure maximum customer exposure and response to business development requirements through a proactive approach of periodic reviews with key contacts within the organization
• Ensure that all account plans, organizational charts, and related documentation at both the executive summary level and line management detail level are kept current
• Provide overall leadership and management of critical departments, resources, and processes relative to the customer including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc. and insure that the customer contract is kept up-to-date.

Data Account Manager Job Qualifications

• Bachelor’s Degree in Telecommunication, Business, Marketing or other relevant field.
• Minimum of 8 years’ experience in consultative selling and relationship management within multi-national companies.
• Proven track record in selling high dollar value services
• Master of Business Administration is highly recommended
• Membership in related professional organizations
• Understanding of Telecom sector as well as associated strategies and business challenges
• Identification and development of key partners and vendor relationships to maximize Telkom Carrier Services’ ability to provide best solutions to the customer.
• Engage and partner with customer at the Executive level
• Recognize and assess customer’s key business drivers and challenges
• Quantify and articulate costs/benefits of investment in strategic IT solutions
• Develop level of credibility that positions Telkom Carrier Services to collaborate on construction of customer business cases
• Ability to develop risk assessment documentation, which supports solution investment and quantifies bottom-line ROI