Underwriter at Jubilee Insurance

Role Purpose

Underwriting, vetting, set-up, renewal, servicing and support, documentation and management of J-Care policies on Actisure, and handling of related queries from clients and intermediaries on existing J-Care policies and prospective ones

Responsibilities for the Underwriter Job

• Coordinate with the customer service team on preparation of medical photo cards for all eligible members and ensure same is done with the TAT’s required.
• Handling of policy and benefit enquiries with brokers, members, claims team, service providers etc.
• Ensuring maintenance accurate and up to date membership database in Actisure
• Broker/ customer management and ensure client expectations are met and exceeded and at all times support is provided.
• Follow through the reports required by client/intermediary within the expected TATs e.g. member statements, etc
• Preparing policy documents and endorsements and dispatch of the same to the relevant client within the stipulated TAT’s.
• Support duties for the underwriters as directed by Team Leader in charge of J-Care and/or Underwriting Manager
• Ensure printing and dispatch of premium debits/credits and reconciliations of schemes managed promptly, correctly and efficiently within TAT’s in place.
• Attending meetings with clients and intermediaries
• Handle renewal process and secure the schemes renewals assigned to the portfolio.
• Ensure required regular reports on lost schemes, renewed schemes, pending schemes etc.,
• Any other duties that may be assigned by the management.
• Receive application documents from various business sources
• Confirmation of completeness of retail application documentation,
• Medical underwriting in liaison with the clinical team- issuance of status letters
• Request of additional medical information through MEDEX or writing to the doctors to provide additional medical information
• Accurate set up of new business in the Actisure system
• Timely processing of membership documents i.e. membership cards, cover confirmation letters and policy documents
• Processing and dispatch of renewal notices within the set TATs
• Accurate set up of renewed business in the Actisure system
• Timely processing and dispatch of renewal endorsements
• Setting up and managing of membership details in the system including additions of benefits and dependants
• Ensure all payment receipts are scanned and pushed to receipts allocation queue for commission’s payment
• Ensuring customer satisfaction and timely feedback to queries
• Regular advise to claims team on updated membership schedule to send to the providers
• Response to inquiries (phone calls, e-mail inquiries & walk-ins)
• Monitoring policy holder claims utilization – Sending Member statements to intermediary/policy holder to advise members on balance of cover especially
• Periodic underwriting assessment triggered by diagnosis of a new condition for which JIC needs to review policy terms and conditions.
• Ensure there is a declaration in changes of medical conditions upon renewal
• Ensure timely booking of all businesses paid for
• Ensure all documents are scanned, re-indexed to members profiles, batched by scan date and archived

Key Deliverables for the Underwriter Job

• Customer (client and intermediary) Satisfaction
• Timely Service delivery as per TAT’s in place
• Retention and Growth of the portfolio as per targets in place

Qualifications for the Underwriter Job

• Graduate in business related degree (marketing, commerce, insurance, economics)
• Proficient in the use of Microsoft office suite and packages
• Professional insurance certificates/ diplomas/ advanced diploma

Functional Skills

• Health Benefits Plan Management
• Database Administration
• Exploitation and application of Information Technology
• Customer Service
• Policy Processing
• Team Player
• Presentation Skills
• People management skills of both external and internal partners

Experience

• Over 2 years relevant experience