Case Processing Assistant at CWS RSC Africa

Primary Purpose
This position is responsible for the processing of refugee case files under the direction of the unit supervisor.

Supervision
This position reports directly to the unit Supervisor.

Essential Duties

1. Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.
2. Develops proficiency in WRAPS application and maintains complete and accurate records in WRAPS and physical file of all actions taken on a case.
3. Receives, creates and enters new applications in WRAPS.
4. Corresponds with refugee applicants and partners as required to obtain additional information or respond to inquiries.
5. Requests security clearances and updates data in WRAPS as appropriate.
6. Requests medical exams and updates medical information when received from partners.
7. Requests assurances from US based resettlement agencies.
8. Scans and attaches documents to WRAPS.
9. Completes travel packets for departing refugees.
10. Conducts regular quality assurance checks to ensure cases are consistently and correctly updated, both electronically and in the physical file.
11. Assists with development of materials to improve understanding of program by refugee applicants and partners.
12. Any other duties as assigned by management.

Qualifications
Education:
High school diploma or equivalent is required.

Experience:
Prior paid work experience with CWS Africa is required.
Five years work experience in a related field is required.

Knowledge/Skills:

• Strong written and verbal English skills
• Demonstrated computer skills, especially Microsoft Word, Excel and Outlook
• Strong organizational and time management skills

Abilities:
The Case Processing Assistant must have the ability to:

• accurately type 5100 ksph with a 95% accuracy rating
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)