Temporary WRAPS Trainer at CWS RSC Africa

Roles for the Temporary WRAPS Trainer Job

• Develops ways to quality control check cases in the pipeline at any stage.
• Ensures DI reports are aligned with current SOPs and develops new reports to ensure full efficiency and quality in processing is being met.
• Works closely with the DI, Operations, and CO staff to identify training needs.
• Supports the update of RSC SOPs and the development of training manuals.
• Develops tracking tools for delivered trainings and indicators for measuring the level of training success.
• Maintains a comprehensive and current understanding of all WRAPS-related functionality.
• Ability to conduct trainings to staff on any area of processing and WRAPS SOPs.
• Maintains a current understanding of the US Refugee Admissions Program guidelines.
• Conducts inter-departmental process reviews and trainings with other operations staff.
• Updates WRAPS Trainer, RPC, PRM and Operational SOP folders on the PPP.
• Develops TPP’s and other reference documents for RSC Africa operations.
• Work closely with RSC Africa Operations management to ensure processing guidelines are being met and understood by staff.
• Facilitates WRAPS review tests for 90 day evaluations as well as other staff job knowledge assessments.
• Assists in coordinating new hire orientation sessions.
• Performs other duties as assigned.

Temporary WRAPS Trainer Job Qualifications

• Bachelor’s degree or equivalent is required.
• Certificate in course development, training development, instructional design, or an applicable training is preferred.
• Five years of USRAP work experience is required.
• Three years training, report management and SOP writing experience is preferred.
• Excellent interpersonal and innovative training skills.
• Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
• Thorough knowledge and comprehensive understanding of the Worldwide Refugee Admissions Processing System (WRAPS) database.

Abilities for WRAPS Trainer RSC Africa Jobs

• take initiative in formulating training plans;
• travel occasionally, sometimes at short notice;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP);
• be flexible with changing of daily duties as needed