Temporary Field Team Supervisor at CWS RSC Africa

Roles for the Field Team Supervisor Job

• Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
• Works with other Operations departments as necessary to properly update cases.
• Consults with RSC Operations management to ensure exceptional case scenarios are processed in accordance with established policies and procedures.
• Assists as needed in preparing circuit rides. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters.
• Assists in Circuit Ride clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
• Assists in various administrative tasks including but not limited to: research, locating files, data entry, in and out-processing and case analysis.
• Works closely with the Data Integrity Unit to develop and ensure the timely distribution of all statistical reports related to case processing.
• Analyse complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.

Field Team Supervisor Job Requirements

• Bachelor’s degree or equivalent. Master’s Degree is preferred.
• Five (5) years USRAP experience is required.
• One (1) year of supervisory experience is required.
• Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
• Strong verbal and written English language skills.
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access.
• Excellent organizational and time management skills.
• Meticulous attention to detail.

Field Team Supervisor RSC Africa Jobs Abilities

• supervise field staff to ensure policies and procedures are implemented and executed in accordance with
• guidelines and standard operating procedures;
• travel as needed in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic operational program;
• pass a job knowledge assessment in order to be confirmed at the end of probation;
• maintain a job knowledge assessment score of 80% or higher, demonstrated through semi-annual assessments;
• accurately type 40 WPM at 96% accuracy;
• maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;