IT Technical Support and Development at The African Economic Research Consortium (AERC)

Reporting to the ICT Manager your duties and responsibilities are as follows:

• Provide IT helpdesk support and ensuring timely and responsive operational support meeting prescribed SLA’s
• Develop an online portal automating and integrating proposal submission, reviews and publication workflows
• Upgrade the organizations SharePoint intranet to include customized project management and integrated monitoring and evaluation functionality
• Assist with eliciting and developing requirements for a document management system, benchmarked with industry standards and comparable organizations
• Working with end users to define system requirements, identify a suitable digital library system and provide technical support for its implementation
• Assist with carrying out general user awareness and training geared towards improving adoption of IT across the organization
• Continuous updating of the ICT asset and software inventory
• Perform any other duties that may be assigned by the ICT Manager.

Qualification & Experience

• Degree in IT related field
• At least two (2) years’ experience in software development and IT user support

Key Skills & Competencies

• Working knowledge of SharePoint development
• Experience with VB.NET and/or PHP development and API integrations
• Experience in supporting MS. Windows user environments
• Customer service orientation
• Good communication skills

Expected deliverables at the completion of the assignment

• IT help desk support services meeting prescribed SLA's
• Online portal supporting proposal submission, reviews and publications workflows
• Enhanced SharePoint intranet delivering custom Project management and M&E functionality
• Document management system requirements and evaluation reports
• Digital library system requirements and evaluation reports
• Updated IT assets and software inventory database