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  • Posted: May 10, 2017
    Deadline: Not specified
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    Milyas Flavoured popcorn brings an absolute new craving to the market with its signature sweet and savory popcorn.With the carefully selected assorted flavors, our products serve a broad spectrum of clientele age groups; from the curious little one to sweet and non-sweet-tooth grownups.It’s certainly a 'Munchy World’ at Milyas and so we have thou...
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    Service Manager

    The Service Manager is responsible for overseeing the entire operations for the business and ensuring that all the stores run efficiently and that the customers are satisfied with the quality of products and service they receive.

    DUTIES AND RESPONSIBILITIES

    OPERATIONAL MANAGEMENT


    •    Oversee and manage all areas of the store and make final decisions on matters of importance upon consultation with the Director.
    •    Maintain professional store image, including cleanliness, proper uniforms, and appearance standards.
    •    Responsible for ensuring consistent high quality of food preparation and service.
    •    Ensure that proper security procedures are in place to protect employees, guests and company assets.
    •    In charge of taking orders from the web store and ensuring that the orders are taken, paid for and delivered.
    •    Check quality of deliveries and documentation.
    •    Responsible for stock control and inventory management.
    •    Arrange for maintenance and repair of equipment and other services
    •    Prepare and analyze management reports
    •    Reporting to and attending regular meetings with head office representatives.

    FINANCIAL MANAGEMENT

    •    Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
    •    Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
    •    Ensure cash management procedures are completed accurately.
    •    Implement and oversee cost cutting measures.
    •    Maximizing profits and achieving sales targets set by head office.

    PEOPLE MANAGEMENT

    •    Recruiting and orientating new staff.
    •    Training and developing existing staff.
    •    Motivating and encouraging staff to achieve targets, and, when necessary, termination of employees.
    •    Prepare and supervise staffing schedules and rotas to ensure that the store is sufficiently staffed at all times.
    •    Schedule periodic staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
    •    Ensure compliance with operational standards and company policies.
    •    Provide direction to employees regarding operational and procedural issues.
    •    Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
    •    Maintain employee records.

    HEALTH AND SAFETY

    •    Ensure a safe working environment to reduce the risk of injury and accidents.
    •    Ensuring standards of hygiene are maintained and that the outlet complies with health and safety regulations.

    CUSTOMER RELATIONS

    •    Ensure positive guest service at all times.
    •    Handling customer queries.
    •    Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
    •    Investigate and resolve complaints concerning product quality and service.

    ONLINE PRESENCE

    •    Ecommerce
    •    Facebook
    •    Twitter
    •    Instagram

    JOB REQUIREMENTS
    Educational /Professional Qualifications    


    •    Degree/Diploma in a relevant field
    •    Must have a minimum of 3 years work experience in an operations position.
    •    Work experience in food or service industry is an added advantage.
    •    MS Office proficient
    •    Operating knowledge of a POS is an added advantage

    Skills and Abilities     

    •    Excellent communication skills
    •    Excellent organizational skills
    •    Strong customer service skills
    •    Outgoing personality
    •    Strong leadership, motivational and people skills
    •    Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to the outlet  problems

    Others    

    •    28 years and above

    Method of Application

    Applications should be sent to hroffice@milyas.co.ke

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