Head, Digital Solutions at Interswitch

KEY RESPONSIBILITIES

Sales & Business Development

• To drive the E-commerce strategy
• Keeping up-to-date and maintaining advanced knowledge of digital solutions, industry, vendor solutions and appropriate emerging technology trends, making recommendations as appropriate.
• Identifies opportunities for business from new and existing customers and converts to sales
• Sells new or existing products into new or existing markets
• Works out strategies to win customers from competition
• Deepens customer relationships
• Generates demand for our services by creating awareness at potential customers
• Leads efforts to identify new needs that can be developed into new products or services depending on the client’s needs.
• Monitors and analyzes customer information to facilitate and validate customer sales plan
• Follows up on leads and opportunities
• Develops proposals for customers
• Presentation preparation and delivery
• Actively initiates communication and interaction with end-customers
• Delivers company strategic objective by influencing customer behaviour through communication and direct engagement

Market Research

• Conducts periodic research on market trends
• Evaluates market penetration of switching and processing products and services
• Keeps abreast of market and industry trends
• Makes use of insights from market research to inform sales strategy and direction and also strengthen decision making process.

Account Management

• Receives feedback from customers for improvement of products and services
• Carries out post-sales engagement: visits customers to discuss on how to improve services
• Builds relationships that are of value with the customers
• Learns what the competition is doing in terms of positioning, customer experience, pricing, their alliances, credibility, etc.

Operational/ Admin Responsibilities

• Generate weekly reports and submit to HOD
• Track individual Financial performance against the budget
• Responds to correspondence
• Handles customer or partner inquiries
• Ensures the active usage of the CRM tool for managing the sales process