Field Service Technician at Armada Human Capital

Job Objective

Provide first level technical support to ensure efficient and effective operation of the organization solution. Perform daily operation, maintenance, and troubleshooting tasks according to established procedures. Work with specialists and other teams to troubleshoot issues.

Field Service Technician Job Responsibilities

• Provide the first-level support for technical issues
• Ensure the resolution of incidents within specific time constraints
• Perform routine system administration tasks
• Respond to requests of other technical teams
• Monitor equipment for quality of service, availability, and technical issues
• Perform preventive and corrective maintenance
• Investigate performance issues
• Assist in the testing of all new releases and upgrades
• Install, configure, optimize & maintain production systems, and applications
• Maintain accurate and updated logs and documentation; record all changes to production environment
• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Technicians and other teams
• Provide feedback and contribute to improvement initiatives
• Work outside business hours and availability for on call support depending on business requirements

Requirements for the Field Service Technician Job

• College degree or technical training in a relevant field, or equivalent combination of training, and/or experience
• Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment

Personal Qualities Required

• Excellent interpersonal skills, innovative and good influencing skills
• Team oriented
• Ability to work under pressure
• Demonstrated ownership of responsibilities
• Customer oriented attitude
• Focus on quality and results
• Good written and verbal communication
• Self-motivation