Field Operations Engineer-Fibre Network at Safaricom Kenya

Brief Description                       

Reporting to the Snr.Manager - Home Technology & Customer Support, the position holder will Provide Support and Maintenance of all the fiber infrastructure in the Region (SDC/Metro, FTTB and FTTH) and ensure connectivity to active equipment ONTs, ARs, OLTs and IPRAN in support of fixed and mobile backhaul requirements.
        
Detailed Description        

• To be a Single Point of Contact for Safaricom Fiber infrastructure Faults and Ensuring restorations are done to the original build specification;
• Providing Excellent Customer Experience by scheduling visits to resolve service issues for FTTH customers and ensure the contractors adhere to stipulated code of conduct at customer premises;
• Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance;
• To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure;
• To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractor;
• Analyzing the risk and Propose Fiber Relocation Plans in case of Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber;
• Ensuring fiber network Resiliency and availability by Performing and documenting disaster recovery tests;
• Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process;
• Providing spares and materials forecast for maintenance works and overseeing Spares usage and availability in correct specification, Quantity and storage;
• Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labeling;
• To provide proper Supplier management to ensure lower MTTR through temporary restoration to bring up service within SLA and close on Permanent restoration;
• Working closely with Fiber Planning and implementation teams on new fiber works in the Region and Confirm the As-built network is per the work package;
• Managing spend associated with Maintenance projects by developing Opex savings initiatives;
• To act as the Safaricom representative in the Region towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3^rd parties in managing permits and right of ways;
• Liaising with Safaricom Security teams in apprehending vandalisms;
• Safaricom Security teams in apprehending vandalisms;

Job Requirements                        

·        Degree in Electrical, Electronics ,Telecommunication Engineering, IT  or related field;
·        Work Experience of 3 years’ with specialized role in a busy telecommunications environment –Involved in installations /commissioning and maintenance;
·        In-depth understanding  of Transmission infrastructure deployment and Support life cycle will be an added advantage;
·        Strong technical analysis, troubleshooting, and problem resolution skills,
·        Strong relationship building skills;