Project Manager at CloudFactory

The Job:

As a Project manager with CloudFactory you will be the bridge between two sets of clients: customers and workers. You will guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming to from both parties.

You won’t be alone, you’ll have partners to help in delivering the WorkStreams to the clients and it will be your responsibility as Project Manager to coach and mentor these people. The hope is that they will eventually be better at project management than you. As a Project Manager, you will also be responsible for coordinating with other Project teams (or Pods as we like to call them) to ensure they are making decisions that line up with the CloudFactory way of delivering amazing work back to our clients.

You will be in charge of all aspects of the client’s lifecycle from starting with custom onboarding assessments to tracking the daily run rate of hours delivered. You will need to keep track of client expectations or SLAs to ensure that our WorkStreams are healthy and running smoothly. Your success lies in the client and the worker success.

The Fit:

You love building relationships, and you can manage through ups and downs. Being close to the customers and the workers will require getting your hands dirty from time to time. You need to be able to understand the work and that usually requires doing it first. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US with a few in Australia and Europe.

You’re a great communicator. You have impeccable communication skills and are an excellent all-around communicator — verbal, written, and interpersonal. You know what to say, and what to leave out. You’ve also got a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe.

You are results-focused. You have a strong understanding of business systems and operations strategy with an ability to effectively interpret and communicate business and technical concepts with all levels of an organization, from executives to developers.

The Experience:

The experience required to work with us will require at least 4 to 6 years of experience in western-style client communication and experience in dealing with large projects. Project Management, general management, and experience in a high-growth tech company are a plus. Preferably you have working knowledge of BPO operations or other on-demand platforms. Prior exposure to designing and delivering training is a plus. Technical experience with API integrations would be another big plus.