Junior Assistant General Manager at City Lodge Hotel

Scope of the role

• To ensure that all front office administration is completed as per the laid down policies and procedures.
• To ensure that a courteous and efficient service is provided to guests in line with the Company’s vision, values and fundamentals.
• To ensure that all employees in the hotel’s front office are trained in accordance with the Company’s training and development goals.

Outline of Responsibilities:

• Ensure that as per the budget, all cost percentages are achieved.
• As a team you will be required to ensure that the hotel is fully compliant with all audit requirements.
• As a team you will be required to ensure that month end and financial year end are prepared and submitted by the due deadline date monthly/annually.
• You will be required to assist with the preparation of budgets which are prepared annually.
• Ensure that all Front Office Procedures are complied with including (but not limited to); reports, O Status, Non Staying Folios, In House guests and Master folios on a daily basis
• Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times.
• Ensure that all expenditure is noted correctly, within budget and as per audit requirements
• Ensure that you are aware of the various required statistics which are recorded on the intranet on a monthly basis
• As instructed you may be required to assist with the completion of SLA documents which are completed with service providers on a monthly basis / other as stipulated
• Ensure that all required employment procedures are adhered to
• Ensure that you are familiar with the entire contents of all specified literature.
• Ensure that all current and future reservations are checked on a daily basis so as to ensure; data integrity, method of payment etc.
• All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of.
• Ensure that all documentation has been filed correctly per shift / department.
• All emails and correspondence must be checked, processed and effectively distributed per shift per day.
• Ensure that you are aware of all applicable legislative requirements.
• Ensure that all invoices are received, split, processed and posted on both Excel and Accpac.
• Ensure that all applicable documentation are boxed, recorded and stored in line with the relevant requirements.
• Ensure the safety and security of the staff, guests and hotel property.
• Ensure that all required stock takes are conducted in line with audit requirements.
• Ensure that all equipment is used, stored and maintained in line with operating procedures.
• Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
• Contribute to and support the “I’m Kind” programme.
• As instructed and in conjunction with the relevant Sales Executive you will be required to find new business and maintain relationships with corporate clients.
• You will be required to assist with the preparation of the rosters which must be prepared and published by the 25th of each month, K-drive updated accordingly and a copy emailed to the GM.
• Ensure the continued training and development of self and all staff
• Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times.
• Ensure that highest possible standard of cleanliness is achieved and maintained at all times
• Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all times.
• Ensure that every guest receives exceptional service at all times.

OTHER DUTIES AND  RESPONSIBILITIES

• The post holder will undertake training and development as appropriate

REPLACEMENT AND TEMPORARY MISSION

• May be assigned to perform reliever duties when colleagues are off duty.

Basic Conditions And Benefits Of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.

Line of Reporting and Communication:

• Responsible To: The General Manager
• Responsible For: All Hotel Departments
• In Communication With: All Hotel Departments

Education, Training and Experience Requirements:

Level of Communication Skills

• Must be in possession of good communication skills.
• Knowledge of  a Foreign Language will be an added  advantage.

Qualifications

• Minimum education: Degree or Diploma  in Hotel Management

Level of Experience in the Job Advertised

• 5 years’ experience in a similar role is required.