SLM Manager - Airtel Kenya Ops at Nokia

General Purpose

Leads and Facilitates the organizational unit, with full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issue, organizations operating procedures, and drives customer satisfaction proactively in own areas of

Main Responsibility Area

• Responsible for implementing the strategy for site/technology/functional area.
• Has final planning responsibility of own area.
• Has individual responsibility of goal setting, operations, resourcing, results and competence development of site/technology/functional area as whole.
• Decides upon compensation and benefits within budget limits.
• Ensures that organization and various projects work in harmony with each other.
• Main responsibility for customer satisfaction in site/technology/functional area.

Job Description

• Overall responsible for core network operations, support and optimization (Includes CS, PS, PBN, OSS, TSG and other departments) including routines, optimization of network resources to maximize efficiency, Network opex plan efficiency to support Customer.
• Will work with all organizational levels, develop and manage schedules, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies and facilitate conflict resolution through the full project cycle.
• Overseeing and planning improvements for network KPI’s.
• Governing remote delivery and support teams involved.
• Is responsible for hiring, performance appraisals and pay reviews.
• Line management responsibilities for direct reports.
• Leading & facilitating customer discussions.

Over 8 years working experience in Cellular networks (Vendor or Operator)

• Hands-on experience in Mobile networks core (CS or PS or IN)
• Experience in customer support operations
• Knowledgeable in IT support processes ITIL or equivalent
• Good people management skills
• Minimum Degree holder in Engineering, IT or equivalent from recognized institution