Manager, Digital Business at Standard Bank Group

Job Purpose 

Main link between business outcomes and technological input to create a seamless customer experience where the enterprise customer interacts with the bank through alternate channels, generating revenue through acquisition, better retention and utilization including cross-selling and up-selling in line with the Bank, PBB and Digital Strategy

Key Responsibilities/Accountabilities

• Channels performance and growth – acquisition & utilization to achieve ‘best in class’ profitability
• Identification of new revenue streams and solutions
• Effective channel pricing
• Interface with key stakeholders including Information Technology, Operations, Training, Distribution and Marketing to ensure business objectives are met
• Plan and coordinate marketing and promotional initiatives in liaison with Marketing Department for the acquisition of new business (conceptualization and management of channel campaigns)
• Ongoing Channel management and maintenance
• Monitoring and understanding of competitive environment and trends
• Effective MI analysis for executive decision making to achieve business objectives
• Maximize channel efficiency to deliver services to customers at a profitable cost
• Continuous review of channels to ensure that they are aligned to the target market and support business goals
• Review of channels customer experience to ensure that it aligns with Customer Value Proposition and customer promise of the target market
• Deep understanding of the channels continuum across segments – entry services/ channels, core products, secondary/cross sell products, service/ channel migration
• Understanding of how to combine individual channels & products to create holistic offerings for customers
• Responsible for staff training on digital channels
• Lead and upskill a highly motivated team to achieve business goals
• Grow the team by facilitating implementation of agreed PDP plans
• Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
• This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available
• Any other duties as agreed with management
• 3rd party vendor Alliance management

Preferred Qualification And Experience

• Relevant Business Degree from recognised University
• Preferably a post graduate degree

Experience

• A sound understanding of the financial industry and money markets
• Minimum three years’ experience in a management position within the banking industry preferably channel/ product management
• Experience in the development of strategic and tactical digital channels plans
• Experience in digital channels design and development
• Experience in digital channels marketing
• Experience in channels management

Special Skills And Competencies

Knowledge/Technical Skills/Expertise

• Strong analytical and planning skills
• Numerate, with the ability to do financial modelling
• Sound knowledge of economics and finance
• Project management skills
• Computer literate (MS Office and specifically Excel)
• Interpersonal competencies
• Good verbal and written communication skills
• Able to build relationships and create a network
• Communicates recommendations in a persuasive manner

Intellect

• Have a conceptual understanding of channel strategy
• Support development of solutions that have a short to medium term horizon
• Grasp the fluid market needs and adjust accordingly

Attention to detail

• Ability to manage multiple channels