Technical Trainers at LG Electronics Africa

Job Description

Experience and education:

• Bachelor degree in Electrical Engineering or related field from an accredited University. Individuals with a Diploma in a related field and strong hands-on technical support and training experience will be considered
• The individuals must have 3-5 years technical product support and experience in the specific product line, with documented training in the field or have worked a couple of years as a technician in the field
• Should have working knowledge of product trouble-shooting, customer contact and relationship building
• Experience in research, resolving customer product complaints and customer support training
• Experience in developing customer support education/training presentations using a variety of presentation methods, including PC applications, word processing, spreadsheet
• Must enjoy providing training and speak English & Swahili fluently

Skills and Competencies:

• Demonstrate competency in both oral and written communication for internal and external communication at all levels, especially in customer support product training program delivery
• Read and interpret customer support documents, product warranty documents, media materials and contracts or related product documents
• Excellent communication skills both written and verbal; excellent organizational and multitasking skills; ability to work under time constraints and deadlines in challenging settings; ability to work in multicultural, multiethnic environments
• Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse background and levels of expertise
• Ability to work independently and in a team environment, with flexibility in order to achieve both personal and team goals and complete assignments within established time frames
• Ability to handle multiple priorities and manage a variety of resources according to a detailed plan
• Ability to travel up to 50% primarily throughout Kenya; some international travel may be requested

Remuneration:

Attractive package will be offered to successful applicant commensurate with their demonstrated skills and abilities.