Hostess at Good Earth Group

The incumbent in this position is responsible for Welcome and warmly greet guests on arrival, addressing them by name whenever possible. Manage the efficient and timely seating of guests to a table that best serves their wishes, during an assigned shift in a courteous, professional manner according to proper service standards as set by The Good Earth Group.

DUTIES & RESPONSIBILITIES

• Set up dining rooms and make reservation arrangements
• Maintain clean and organized tables and work area
• Warmly and graciously greet all guests upon arrival
• Managing the phone to take reservations and takeout orders in between speaking with customers waiting to be seated
• Where applicable and when possible, open the front door for guests entering or leaving the restaurant
• Before seating guests, inspect tables for proper presentation and completeness of table layout
• Seat guest guests based on guest preferences and balancing of customer flow in service stations
• When immediate seating is limited, record guest names and number of people in party and provide guests with estimated waiting time and inform the party when tables become available
• Accommodate special seating requests for guests whenever possible
• Upon seating, offer guests a menu and inform them of their server’s name
• Present menus and take orders when possible. Ensure the quality and quantity of menus is sufficient to cater to the number of guests
• Assist service when and as needed by relaying orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
• Relay messages to servers and bus persons as needed
• Thank guests as they leave and invite them to return
• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
• To understand and strictly adhere to the Hotel’s Employee rules & regulations
• To report for duty punctually wearing the correct uniform and name tag at all times
• Performs any other duties as assigned to him/her by management

JOB PROFILE

EDUCATION : High School Graduate or equivalent.

EXPERIENCE : Minimum of two years’ experience as a hostess with an

up-scale, high volume restaurant preferable.

COMPETENCIES

• Ability to multitask and attention to detail
• Superior customer service and people skills
• Knowledge of restaurant business operations
• Flexibility in the scheduling
• Cross cultural sensitivity
• Teamwork / co-operation
• Listening and oral skills
• Basic writing skills
• Able to exert fast-paced mobility for period of up to 4 hours in length
• Strength to lift trays frequently weighing up to 10 kilos.

OTHER SKILLS (LANGUAGE, COMPUTERS)

• Fluency in local language
• Fluency in English
• Knowledge of PILOT, MS Office, Gmail