Debt Collector at Corporate Staffing

Job Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status, by calling and visiting.
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints from the customers
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update accounts status and database regularly and give reports
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with legal requirements always and when legal action is unavoidable
• Record and update full and complete account information to aid in account resolution.
• Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction

Requirements

• Proven experience as debt collector for 2-3years
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Great negotiating and persuading skills
• Ability to be polite and compassionate without lacking confidence and persistence