Driver Guides (Tours & Travel) - (Italian & Japanese Proficient) at ATL Global Business

• Our Client is the premier inbound destination management company in Africa, with established homes and ‘Boots on the Ground’ in Kenya, Tanzania, Uganda, Rwanda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. They pride themselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.
• We are seeking to recruit highly motivated, professional, and service-oriented individuals to join our operations team. Our client is committed to delivering exceptional travel experiences and are looking for candidates who share similar passion for excellence in tourism and hospitality. 

Role Overview

• The Driver Guide will play a vital role in delivering exceptional safari and travel experiences by safely transporting guests and providing informative guiding services across Kenya’s key tourism destinations, including national parks, game reserves, and cultural sites. The successful candidate will act as a brand ambassador, ensuring high standards of guest satisfaction while representing the company’s values and professionalism throughout the guest journey.

Key Responsibilities

• Safely operate company tour vehicles in compliance with all traffic regulations and company policies, as well as executing itinerary movements accurately as per vehicle movement order and provided booking schedules.
• Lead engaging safaris, excursions, and transfers while providing insightful commentary on wildlife, geography, history, and local culture to ensure optimum guest satisfaction.
• Communicate effectively with international clients and provide translation support where necessary.
• Ensure guests are properly briefed on itineraries and points of interest before and during travel, and coordinate issuance of safari itineraries, feedback forms, and other relevant information to clients.
• Coordinate pick-ups, transfers, and logistical arrangements according to operational schedules, as well as coordinating the distribution of welcome notes to hotels, lodges, camps, and other destinations for issuance to the company clients.
• Conduct vehicle inspections before and after trips and ensure the vehicle and essential tools are in optimal condition, as well as maintain vehicle cleanliness and ensure adherence to branded uniform standards.
• Submit detailed and timely tour reports and communicate any operational issues or emergencies promptly to management while complying fully with client-specific service standards and requirements.
• Deliver outstanding guest service and ensure client satisfaction throughout the travel experience.

Minimum Requirements

• Driver Guide / Tour Guiding certification from a recognized institution.
• Fluency in English plus Italian and/or Japanese language proficiency is mandatory.
• Valid TSV driving license with a minimum of five (5) years’ tour driving experience.
• Excellent knowledge of Kenya’s tourism destinations, wildlife, and culture.
• Strong customer service and interpersonal skills.
• First aid knowledge and ability to respond effectively in emergencies.
• Professional appearance, reliability, and ability to work independently.