Billing Technical Support at Safaricom Kenya

We are pleased to announce the following vacancy in the Network & Service Operations within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Job Description

Brief Description

Reporting to the Principal Engineer Billing Technical Support, the Engineer shall join the team responsible for Billing Solutions and Subscriber Management Services offered to Safaricom customers.

Job Responsibilities

Change Management

• Take part in software upgrade and configuration changes for the existing equipment
• Implementation of new services and system expansion

Reactive Management   

• Resolve Faults on all equipments under DS responsibility
• Escalate to Supplier if needed and follow up until resolution

Proactive Service/System maintenance

• Perform maintenance routines to ensure the system is up and running all the time
• Service Quality Management: Ensure services continuously perform within or exceed KPI, ensure ability of the network to support specific forms of traffic, and to support end user experience SLAs.
• Reports to be prepared weekly on projects/activities planned, in progress, or completed.

Operation Excellence

• Improve internal and external process
• Transfer knowledge to first line maintenance
• Participate in the implementation of new Projects and/or service
• Health and Safety

Qualifications

• Higher Diploma in Telecoms engineering/electrical & electronics engineering/IT.
• Degree in Telecoms engineering/electrical & electronics engineering/IT.
• 3 years’ experience in telecommunication environment, 2 years’ experience in either Billing Systems, Database Support, ERP Support or VAS equipment.
• Baseline IT Knowledge required in the role