Sales Manager at Bible Society of Kenya

Job Description

Reporting to the Head of Business Development, the successful candidate will be responsible for the growth of the distribution and Sales of the Bible Society of Kenya’s (BSK) Scriptures to existing and prospective customers in order to provide a continuous availability of Scriptures and promote sustainable business relationships.

Job Responsibilities:

• Design appropriate sales strategies for the Society.
• Draw up comprehensive work plans for implementing the sales strategies.
• Oversee effective market research based on the Society’s products and possible changing characteristic of the market.
• Monitor competitor activities through gathering of marketing intelligent information and counter accordingly.
• Collate competitor product and service information and define the Society’s performance through analyses of the regional market share.
• Analyze product uptake performance and integrate information through analyses and enrichment of raw data in order to provide regular customer feedback, customer satisfaction score and product awareness.
• Advise the society on the needed scriptures as per customer and market demand.
• Spearhead sales campaigns of new and existing products aimed at effective brand promotion and BSK image building in the marketplace.
• Ensure sales activities are done in compliance with the laid down policies and procedures of the Society.
• Ensure that customers receive supplies of products on time, in full.
• Ensure that customers are invoiced in a timely manner and ensure collection of payments in full.
• Ensure all collected payments are receipted and banked.
• Work closely with the warehouse team to ensure that warehouse stock levels are maintained for continuous availability of Bibles.
• Constantly interact with members, churches, outlets and the general public in order to proactively feed the insights into the business to support product management and development, sales, and service offerings.
• Compile and submit weekly, monthly, quarterly and annual report to Management and Board.
• In liaison with the Head of Operations, ensure that the correct quantity, quality, format, size, colour and type of scriptures required by the organisation are sourced and procured.
• Ensure timely distribution of all BSK products through development of the most appropriate distribution channels.
• Monitor and manage distribution expenses.
• Ensure continuous availability of serviced, maintained sales vehicles to the sales team.
• Ensure that all customer complaints are attended to immediately.
• Periodically carry out customer satisfaction surveys to ensure continued excellent service delivery to all members and customers.Lead the Sales team members to deliver all planned and agreed BSK and individual performance goals and  targets to ensure that the Society delivers on its performance promise to members.
• Motivate sales team members to work as one single unit working towards a common objective through developing incentive schemes that encourage them to deliver their level best.
• Cascade the Society’s annual goals and objectives to team members through the balanced score card, carrying out periodic performance reviews.
• Ensure development of team members through performance feedback, recommending training where appropriate and coach and mentor individuals for
• Support the implementation of the various BSK programmes

Qualifications

• A Degree in Sales/ Marketing/Business Management or related field.
• At least 6 years working experience in sales of which 2 must be at management level.
• A valid driving license.
• Membership to a professional body.