Customer Service Intern at Property Reality Company (PRC)

Job description

• Use telephones, email and social media to reach out to customers and verify account information;
• Resolves product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Greet customers warmly and ascertain problem or reason for calling;
• Opens customer accounts by recording account information;
• Maintains customer records by updating account information;
• Advise on company information;
• Take payment information and other pertinent information such as addresses and phone numbers;
• Answer questions about terms of sale for any PRC product;
• Inform customer of deals and promotions;
• Utilize computer technology to handle high call volumes;
• Work with Marketing and Customer Service Manager to ensure proper customer service is being delivered;
• Prepares product or service reports by collecting and analyzing customer information;
• Maintains financial accounts by processing customer adjustments and follow up on debts the clients owe the company;
• Recommends potential products or services to management by collecting customer information and analyzing customer needs;
• Compile reports on overall customer satisfaction;

Qualifications (Academic)

Minimum of a Diploma in Customer Service or business/marketing-related field

Experience

Experience in Customer service / Public Relations/Marketing will be an added advantage.

Skills

• Ability to communicate information and ideas in speaking to convey information effectively;
• Ability to listen to and understand information and ideas presented through spoken words and sentences;
• Maintaining a Good corporate image;
• Increased customer satisfaction;
• Comprehensive weekly reporting to management;
• Teamwork with sales team;
• Good time management and work plan; and
• Ability to multitask.

Salary – an internship allowance will be provided.