ICT Assistant at National Council of Churches of Kenya (NCCK)

(ITA-JHH)

This position is responsible for ensuring all software, hardware and networking system pertaining to the department are efficiently supporting to the core functions of the hospital

Duties

• Complete in charge of the hospital information and communication system (Hardware, software and networking).
• To keep the ICT expenses within the budget, ICT budget has to be spent judiciously.
• Making the existing HIS user friendly by constantly upgrading the options with the help of HMS support team. All user end requisition must be considered
• Finalizing the ICT hardware requirements of all the departments, providing only the necessary requirements.
• Interacting with all the ICT vendors, when it comes to ICT procurement, getting best price from minimum 3 – 4 different vendors for comparison. Submit the vendor details and pricing information to the purchase department to finalize.
• To keep the data, mail and internet servers 99% uptime, maintain the data confidentially.
• Plan for a dedicated ICT Internal service call desk (extension number), and provide effective and quick service backup to all the support calls at anytime for uninterrupted service to the customers and employees.
• To design and support daily financial and MIS report to the management.
• Providing complete technical support for all the activities of the institution like speciality camps, SMS campaign, billing, bulk email campaign and all other activities.
• Schedule the periodical preventive maintenance of all the hardware peripherals.
• Regular backup of the data base of the entire institution.
• Providing support to the satellite centers and responsible for the present and upcoming satellite centers of the institution.
• Retrieve confidential data whenever demanded by the management
• Giving Insta orientation to newly joined staffs and create official maid id for them
• Prepare training schedule and regularly train all staff members to be updated on INSTA
• Bring effectiveness in internal communication
• Involve in cost cutting measures and process streamlining
• Update services/pricelist from time to time
• Maintain and ensure data privacy
• Periodical training to staffs on updates
• Coordinate with all department of the hospital and address their ICT related concern
• Should oblige to management if additional responsibilities are given from time to time

Job Qualifications

• At least Secondary School Education (KCSE).
• Degree/Diploma in Information or Computer Technology
• Training in hardware and networking

Other Competencies/Abilities/Skills Required

• High levels of integrity
• Good interpersonal skills and communication skills
• Basic Accounting skills
• Must have worked in a similar position for at least two years