Claims Officer at Kenya Airways

Roles

• Investigate and document claims to establish validity before payment to minimize costs.
• Resolve customer complaints to enhance customer satisfaction.
• Administer risk management system to ensure optimal utilization.
• Review claims transactions at outstations and train staff to ensure compliance with claims procedures/conditions of carriage to minimize loss.
• Maintain record of claims for accountability and identification of risk areas requiring attention to minimize future losses and compliance with statutory requirements.
• Provide information and assistance to lawyers to conduct defense in litigation.
• Pursue recovery of claims from insurers and other airlines to minimize loss

Job Requirements               

• Business Graduate
• Part qualification ACII
• Computer skills and knowledge of star system
• Negotiation skills
• Strong communication skills
• Time management
• Presentation /tutoring skills
• 2 years experience in claims handling or customer service

Additional Details              

• Interpretation and application of conditions carriage for Baggage
• Customer insight
• People skills
• Strategic influencing
• Resilience
• Strategic influencing