Client Services- Team Leader, Project Management at Internet Solutions (IS)

Job description

JOB SUMMARY:

The Projects Team leader provides support and assistance to Internal Project Officers and project teams in management and implementation of Clients’ Solutions.

S/He is responsible for ensuring that Project Managers are well equipped to successfully plan and manage Client related projects with a key focus being quality of solution implementation, monitoring to ensure achievement of project timelines and delivery of promised solutions. S/He proactively manages the Client onboarding process and recommends process and policy change to deliver cost effective and client centric experiences.

The Project Team leader may also be required to act as the most senior project manager for major/strategic projects.

MAIN DUTIES AND RESPONSIBILITIES:

• Develop effective working relationships with all business stakeholders to ensure that solutions sold are implemented within defined quality parameters, budget, and timelines while addressing the needs of the clients.
• Responsible for providing accurate project implementation forecast information to the Sectional Manager and HOD as per defined operational metrics and to protect profitability of projects margins, providing WIP forecasts, including financial audits and reviews throughout project delivery.
• Ensure that methodologies, procedures and policies as defined are implemented and followed by the project management team. Specifically s/he ensure that PMO methodologies are followed and that that the required project management governance and frameworks are adhered to.
• Responsible for ensuring that team appropriately resourced according to business requirements and takes responsibility for the development and training of Crew members, sets and measure performance targets.
• Responsible for coaching and mentoring project staff, accompanying them on important client engagements, ensures that they have access to the relevant tools and have resources required to deliver on business objectives.
• Take final responsibility for executing the project processes and supporting systems to ensure successful solution delivery and project closure.
• Ensures client satisfaction metrics are met through quality audits and assurance of ongoing and implemented projects.
• Proactive Management of all escalated projects to ensure quality resolution within defined timeframes.

QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Degree in Technical /IT/Networking
• Certification in Project Management,ITIL or PMP certification is an added advantage
• Technical Certifications an added advantage.
• Service Experience Management Certification/Training
• 3-4 years in a technical /IT environment.
• Proven Leadership skill an added advantage.

Job Specific Requirements

Job Knowledge:

• People Management
• People Development and Empowerment
• Project Management
• Resource Management
• Change Management
• Process Development

Job Related Skills:

• Customer Orientation
• Communication (Verbal and Written)
• Networking (internal and external)
• Facilitation
• Problem solving
• Decision-making
• Project Management
• Analytical
• Business insights