Courier Manager at Prestine HR-Engine Ltd

Job description

• Oversee and provide guidance on link delivery process from start to finish (RFQ to ATP)
• Successful service delivery – manage service delivery SLA achievement and high level of customer satisfaction
• Monitor overall performance of services and timelines to deliver
• Good communication around issues and opportunities – get things done, make things happen. Building, maintaining and analysing service reports to address any possible delays before it occurs.
• Distribute service reports weekly to key internal personal and clients and raise any potential issues
• Removing all obstacles to customer satisfaction and / or financial performance.
• Communicating across organisational boundaries – from project managers through to executives.
• Following up, escalating and taking action if service delivery is not meeting expectations.
• Working with the client and operations teams to identify and manage service improvement activities.
• Propose any amendments to improve processes
• Develop and implement processes with client to ensure effective information flow to speed up delivery timelines.
• Ensuring operations teams are aware of changes and are prepared