Head of Air Freight - Kenya at DHL Kenya at DHL

DHL Global Forwarding is looking for a Head of Air Freight (AFR), based in Kenya, who will define, implement and execute AFR strategy in country and manage and drive performance of AFR Product and operation team.
He/she must ensure effective end-to-end capacity management (incl. optimization of procurement and consolidation) and negotiate key contracts. He/she will also be responsible for pricing and internal rates.

Reporting to: Country Manager Kenya.

Main Responsibilities:

• Drives implementation of AFR strategy in country (translates requirements, implements, ensures realization of strategy and monitors);
• Directs and controls activities performed to effectively manage end-to-end capacity for AFR (procure capacity, plan and control network);
• Performs negotiation of key contracts with carriers;
• Ensures optimization of network procurement and implementation of all consolidation opportunities;
• Sets, communicates and follows KPIs to ensure constant improvement of capacity management;
• Creates, develops and maintains good relationships with service providers, while facilitating negotiations of best rates at country level;
• Escalates carrier performance issues when required;
• Directs and controls all pricing activities required at country level;
• Supervises identification and implementation of new products within country;
• Supports Sales in interaction with key customers;
• Ensures efficient communication and information exchanges with Sales;
• Provides input on solution design and service elements;
• Ensures efficient communication and information exchanges with regional/global AFR Management;
• Sets and monitors objectives in terms of profitability maximization and volume growth (e.g. on ITM lanes);
• Customers and Stakeholders
• Creates, develops and maintains good relationships with service providers, while facilitating negotiations of best rates at country level.
• Process Improvement
• Responsible for constant improvement and optimization of production means (cost management) and operational and service level quality.
• Process
• Develop and roll out financial and operational KPI reports. Follow up on specific countries.
• People management
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness;
• Develop a team spirit and multitasking capabilities within the team;
• Plan, organise and direct an efficient and effective function;
• Develop IKOs/KPIs with team members and monitor individual performance;
• Conduct performance appraisal, including coaching;
• Identify training needs and opportunities to develop a highly skilled functional department.

Skills, Qualifications & Experience:

• Minimum of 5 to 7 years’ experience in areas of AFR management;
• Exceptional knowledge of the Air Freight and Forwarding Industry;
• Relevant experience in Sales, Business Development and Logistics;
• Experience in working with multiple countries and managing diverse teams;
• Bachelors or Master’s degree in relevant topic;
• Very Fluent in English.

Note:

The role will be available to Nationals only;
There will be no relocation provided(internal/external).