End User Support Engineer at Ison Technologies

Job Duties

• 2-3 years of relevant experience.
• Proven history of operating in the Managed IT environment with hands on Enterprise Network experience.
• Strong knowledge of Core Network and Aggregation Nodes in Enterprise Network.
• Demonstrated experience of working with a medium organization with varied user
• Skill levels and operating environments.
• Awareness of IT security principles, policies and processes.
• Good experience in user support and customer relationship management.
• Good understanding of business processes and application of technology.
• Application Support.
• Basic knowledge of Server would be a plus.

Qualification, Skills and Experience:

• Degree in IT
• MIS skills.
• Excellent customer service skills and a proactive, customer focused attitude.
• Excellent organisational, planning and team leading skills to instill a service culture of providing the highest quality service
• Demonstrated ability to progress and maintain a desktop and mobile customer environment
• Excellent communication skills
• Should have problem solving attitude
• Excellent analytical skills
• Attention to details.

Additional Certifications (MUST HAVE):

• ITIL
• MCSA
• MCSE
• Comptia A+ & N+