Support Analyst - IT Service Desk at PVH Corp

Job description

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

• Provide user support for email, LAN/WAN, PC hardware and o/s, remote access, desktop applications, business applications, video conferencing, hand held devices setup
• Provide first-line support for server operations
• Be the first contact point of all IT related issue in the region and route to appropriate teams for problem resolution
• Record and analyze helpdesk calls
• Prepare and maintain documentation of IT
• Proactive training of users on software and system usage
• Update and maintain inventory records of computer hardware & software; maintain procedures, manuals and other relevant documentation
• Irregular working hours may required

QUALIFICATIONS & EXPERIENCE:

Experience:

• 2 years of solid experience in technical and users support in MNC environments
• Experience in working with regional distributed users and support teams

Education:

Higher Diploma or Degree holder in Computer Science or relevant disciplines

Skills:

• Hands-on experience in desktop/server hardware, LAN administration, networking, Windows 2008/2012, MS Office 2010/2016, Active Directory, hand held devices, video conferencing facilities
• Must be able to think out of the box to tackle technical problem, and should have create a friendly relationship with the user community when doing their field work.
• Builds good working relationships; collaborates toward deadlines and deliverables. Able to communicate effectively across the team and organization; effectively works at long distances.
• Ability to work in fast-paced, team-oriented setting; interface with countries IT & Global IT team.
• Exposure to first line Application Support
• Able to follow instruction and standard procedure
• Strong analytical, interpersonal and communication
• Fluent English is a must
• Customer-focus, and able to build good working relationships;
• User training experience or presentation skills