Head of Private Banking at Commercial Bank of Africa Ltd (CBA)

DEPARTMENT: PERSONAL BANKING

REPORTS TO: HEAD OF PERSONAL BANKING UNIT

JOB PURPOSE STATEMENT

To provide leadership that will enhance the Private Banking Product Concept and Strategy and deliver profitable business growth targets for Personal Banking Sector within this market segment. This includes defining market segment, developing strategic business plans to acquire new customers, grow the Private banking book, implement new products and services, recommend relevant financial solutions, establish sales targets and to ensure the Bank sustains competitive advantage in this customer segment.

KEY RESPONSIBILITIES

• Balance sheet and Profitability growth and loan portfolio management. Implement strategic business plans to acquire, retain and grow the Private Banking customer segment. Identify opportunities to cross sell the full range of the banks extensive range of products and services – 55%
• Customer experience, satisfaction and motivation indicators – 20%
• Increase use of technology - E-channel and products/services utilization – 10%
• Provide leadership, develop and motivate private banking team to increase performance and productivity -15%

COMPETENCE REQUIREMENTS

• Leadership to nurture and sustain employee satisfaction; and to manage change.
• Organization development to effectively structure the department for optimal performance.
• Management of costs associated with sales strategy and relationship growth
• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge of Personal Banking products and competitors’ sales approach.
• Planning and organizing skills to maintain service deadlines and plan processes to maintain deliverables.
• Knowledge and experience in modern sales & marketing practices in financial services industry to provide visionary guidance on strategic changes to drive corporate banking performance.
• Performance Management to optimize own and team's productivity
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Excellent oral, written and interpersonal communication, presentation, leadership and influencing skills.
• Selling and negotiation skills for effective marketing and closing on financial, insurance and investment products.
• Sound understanding of banking operations and systems.
• Strong internal and external customer focus.
• Personal motivation and drive with the ability to work independently and in a collaborative environment

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University Degree – Upper 2nd or equivalent
• 10 years banking experience 5 of which must be in a senior role in business development and relationship management.
• Proficiency in use of MS Office packages.
• Certification in Insurance (COP) will be an added advantage