Client Service Officer at SolarNow

RESPONSIBILITIES

• Motivation: It is your responsibility to learn, ask for help, then improve your value to the company allowing for promotion into more senior roles. Additionally, also create a pleasant work environment for all by adhering to our values: having fun, being the client, being passionate & doing the right thing. SolarNow encourages you to be engaged and active in events.
• Productivity: Execute your assigned work in a diligent and structured manner. This is an indication of how hard your work.
• Satisfaction: Offer excellent (internal) client care. This indicates if your work is appreciated by receiver.
• Profit: Make sales to transform lives. This indicates the impact of your hard work.

AUTHORITIES

• Sales: You can fill and sign the application form (contracts) and do the credit assessment.
• Appl. Form Activities: You communicate with potential clients at different stages of the client journey.
• Activity Form Finances: You can spend within your assigned budget.
• Performance Form: You suggest and act on your own Personal Development Plan.
• SAS: You have access to a computer and a personal access right to SAS.

TASKS

• Prospecting: You ensure to focus on the right sales objectives: The right 7 target markets (income earners, income makers, income farmers, institutions, companies, professional farmers, and subsistence farmers); In the right area (your assigned sub-county); with the right pitch (make money).
• Advising: Once a potential client demonstrates concrete interest, you give the best advice possible for that client.
• Assessing: Once a potential client makes the decision to buy our solution on credit, you assess the client’s ability and willingness to make the payment, in order to protect the client from over- and under finance
• Closing: Once the contract is signed, you ensure that the client is comfortable making the payment and that all their questions are answered.
• Caring: You contact your clients frequently to ensure client satisfaction by user training, and early problem identification affecting the system/payments.